SAP Functional /
SAP CRM

SAP CRM

SAP CRM Online Training

What is SAP CRM ?

CRM stands for Customer Relationship Management and is a set of methodologies and tools that helps to manage customer relationship in an organized way.
More than ever, in today’s challenging business environment, best-run companies are staying focused on their most valuable assets – their customers. Companies seek to retain their best customers and maximize the effectiveness of every customer interaction – whether it’s sales, service, or marketing.
Unlike other CRM software, the SAP Customer Relationship Management (SAP CRM) application, part of the SAP Business Suite, not only helps you address your short-term imperatives – to reduce cost and increase your decision-making ability – but can also help your company achieve differentiated capabilities in order to compete effectively over the long term.

Who is Eligible:

Any Graduates/Post Graduates are eligible.
Any technical background CRMnsultants are eligible to learn SAP CRM Online training..

  • 1

    Getting to know SAP CRM

    20:56
  • 2

    Basics and Architecture

    20:56
  • 3

    Key capabilities of my SAP CRM

    20:56
  • 4

    Channels of interaction

    20:56
  • 5

    Careers @ my SAP CRM 2007

    20:56
  • 1

    Overview of CRM Server Technology

    20:56
  • 2

    Account Management (Business Partner master)

    20:56
  • 3

    Business Partner Role

    20:56
  • 5

    Organization management

    20:56
  • 6

    Territory management

    20:56
  • 7

    Transactions processing

    20:56
  • 8

    Items Categories

    20:56
  • 9

    Activity Management

    20:56
  • 10

    Partner processing

    20:56
  • 11

    Status Profile

    20:56
  • 13

    Pricing fundamentals (ECC 6.0)

    20:56
  • 14

    Condition technique and pricing procedure determination (ECC 6.0)

    20:56
  • 1

    Interface Overview

    20:56
  • 2

    IC Business Role

    20:56
  • 3

    Navigation bar Profile

    20:56
  • 6

    Technical Profile

    20:56
  • 7

    Component Workbench

    20:56
  • 1

    Overview of marketing management in my SAP CRM

    20:56
  • 2

    Marketing planning & Campaign management

    20:56
  • 3

    Planning and performing marketing projects

    20:56
  • 4

    Marketing Calendar

    20:56
  • 5

    Marketing Analytics

    20:56
  • 6

    Segmentation of business partners

    20:56
  • 7

    Segment builder tool

    20:56
  • 8

    Personalized mail forms

    20:56
  • 9

    Creating Personalized e-mails

    20:56
  • 10

    Campaign Execution

    20:56
  • 11

    Lead Management

    20:56
  • 12

    BP Segmentation

    20:56
  • 13

    External List Management

    20:56
  • 14

    Product Proposal

    20:56
  • 1

    The Sales cycle

    20:56
  • 2

    Closed loop interaction cycle

    20:56
  • 3

    Sales Order Scenario between CRM < => R/3

    20:56
  • 4

    Opportunity Management

    20:56
  • 5

    Copying control

    20:56
  • 6

    Quotation and Order Management

    20:56
  • 7

    Special Functions in Quotation and Order Management

    20:56
  • 9

    Contract Management

    20:56
  • 10

    Status Management

    20:56
  • 11

    transactions processing

    20:56
  • 12

    Partner processing

    20:56
  • 13

    Service organization

    20:56
  • 14

    Service Orders

    20:56
  • 15

    CRM Analytics Service

    20:56
  • 16

    0verview of CRM Service

    20:56
  • 17

    Installed Base Management and Individual Objects

    20:56
  • 18

    Service Agreements and Service Contracts

    20:56
  • 20

    Service Order Management

    20:56
  • 21

    Product Service Letters

    20:56
  • 22

    Complaints and Returns Management

    20:56
  • 24

    Case Management

    20:56
  • 2

    B2B and B2c scenarios

    20:56
  • 3

    Product catalog

    20:56
  • 4

    Product proposals

    20:56
  • 8

    Down sellingustomer Interaction Center (Web Client)

    20:56
  • 9

    Interaction center overview

    20:56
  • 10

    Framework and components

    20:56
  • 11

    IC Web functions

    20:56
  • 12

    Communication Architecture

    20:56
  • 13

    Creating IC Business Role

    20:56
  • 14

    Configuring profiles of IC Business Role

    20:56
  • 15

    Account Identification Profile

    20:56
  • 16

    Agent Inbox settings

    20:56
  • 17

    Alert Modeling

    20:56
  • 19

    Category Modeler

    20:56
  • 2

    Architecture and setup

    20:56
  • 3

    Administration console

    20:56
  • 5

    Mobile application studio

    20:56
  • 6

    Mobile repository server

    20:56
  • 1

    Middle ware Overview

    20:56
  • 2

    Concepts of Middle ware

    20:56
  • 3

    Administration Console

    20:56
  • 4

    Adapter Objects

    20:56
  • 5

    Initial Load, Delta Load

    20:56
  • 6

    B-Docs Concepts

    20:56
  • 7

    BDocs and types of BDocs

    20:56
  • 9

    Data exchange between R/3 back end

    20:56
  • 10

    Monitoring and Error handling

    20:56
  • 1

    Overview of marketing management in SAP CRM

    20:56
  • 2

    Marketing Plans and campaign management

    20:56
  • 3

    Working with marketing projects

    20:56
  • 4

    Preparation and Execution of campaigns

    20:56
  • 5

    Segmenting business partners

    20:56
  • 6

    Marketing attributes

    20:56
  • 7

    Graphical Modeler

    20:56
  • 8

    Creating profiles and target groups

    20:56
  • 9

    Personalized mail forms

    20:56
  • 10

    Creating personalized e-mails

    20:56
  • 11

    Marketing Product Proposals

    20:56
  • 12

    Lead Management and Surveys

    20:56
  • 13

    Campaign automation

    20:56
  • 14

    External List Management

    20:56
  • 15

    Special Functions and Features in campaign management

    20:56
  • 1

    Opportunity management and Pipeline Performance Management

    20:56
  • 2

    Copying control

    20:56
  • 3

    Quotation management

    20:56
  • 4

    Order management

    20:56
  • 5

    Special functions in quotation and order management

    20:56
  • 6

    Contract management

    20:56
  • 7

    Rebate processing

    20:56
  • 8

    Activity management in SAP CRM Sales

    20:56
  • 9

    Territory management

    20:56
  • 1

    Maintenance of technical objects

    20:56
  • 2

    Installed base management

    20:56
  • 3

    Individual objects

    20:56
  • 4

    Service contract processing

    20:56
  • 5

    Service agreements

    20:56
  • 6

    Service contracts

    20:56
  • 8

    Service order processing

    20:56
  • 9

    Resource planning

    20:56
  • 10

    Service confirmation

    20:56
  • 11

    Service billing

    20:56
  • 12

    ERP Integration

    20:56
  • 13

    Complaints and returns processing

    20:56
  • 14

    Complaints and returns

    20:56
  • 15

    In-house repair processing

    20:56
  • 16

    IT Service Management

    20:56
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